FREQUENTLY ASKED QUESTIONS

To register a new account, simply provide your name, email address, and a strong
password. Then, agree to the “Terms and Conditions” and “Privacy Policy.” You
can also add additional information such as your shipping and billing address
and personal preferences. Once you register, you will be able to track your
orders, view your order history, and manage your account information with ease.

You can edit your account information at any time. Log in to your account to add or
edit the information you want.

If you forgot your password, click “Forgot Password?” on the login page. Enter
your email address, and a link will be sent to reset your password.

Important Note: If you enter your password incorrectly three times, your account will be
temporarily locked for 30 minutes. Try again after 30 minutes.

For any further assistance, you can contact our customer service via:

Phone:+971568078890 (Sunday to Saturday, 10:00 AM - 9:00 PM UAE time)

Email:care@nicechoice.com

WhatsApp: +971568078890

We currently accept online payments using debit and credit cards, Tabby and Tamara deferred payment services. We also offer cash on delivery fee of AED 15 will be charged.

We use the latest encryption technology to protect your personal and financial information. Your sensitive information, such as your card details, is completely secure and cannot be viewed by any third party.

If you are having problems paying, make sure your card information is correct (expiry date, CVV, security code). Also, check that you have sufficient balance and have activated the online shopping feature for your card. If the problems persist, contact your customer service team or your bank.

The amount will be deducted from your credit/debit card immediately after completing the online payment process and confirming the order. In case of cash on delivery, payment will be made in cash upon receipt of your order.

We care about our customers' satisfaction. In case of return, please contact customer service to coordinate the return of the product. The amount will be refunded after receiving the product in our warehouse and ensuring that it meets the return conditions.

The product must be in its original condition and unused.
The product must be returned with all its original accessories and packaging.
The return request must be reported within a specific period of time.

Exchange does not apply to products purchased during offers and discounts, except for damaged products. The exchange or return case must be reported by contacting customer service within 3 days of receiving the order.

The product must be in its original condition and unused.
The product must be returned with all its original accessories and packaging.
The exchange request must be reported within a specific period of time.

In case of replacement with another product at a different price, the difference will be paid during delivery of the new product.
If the product to be replaced is available in the warehouse, a new product will be sent and the delivery worker will be asked to return the received product.
We wish you a pleasant and comfortable shopping experience with us!